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Join us for our annual user conference where you will hear invaluable information from leading industry experts. Connect with your peers and colleagues, share best practices, receive industry insights and get a look at Wynne’s accomplishments this past year. This is your opportunity to work with the team and help shape our future product direction. 

Your registration includes:
  • 2 full days of discussions, workshops, and sessions
  • Opening reception on patio terrace
  • Beach party at a private beach
  • Closing boat party touring San Diego harbor on vintage yacht
  • Breakfast, lunch, and dinners                                

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Sunday, October 21
 

5:00pm PDT

Welcome Reception
We kick off this year's conference with a reception to welcome all of our attendees! Join us to unwind after your travel and enjoy some refreshments and appetizers.  Take the opportunity to network with other guests and spend some time with the Wynne team. 


Sunday October 21, 2018 5:00pm - 8:00pm PDT
Cabo Courtyard
 
Monday, October 22
 

7:00am PDT

Breakfast

Monday October 22, 2018 7:00am - 8:00am PDT
Marina View Terrace

8:00am PDT

Welcome and Keynote
Our conference will open with John Bureau, former General Manager at Wynne. He will introduce Wynne's new General Manager, Tran Ly. She will discuss what we've accomplished since our last conference, what we're up to today, and what the future holds for Wynne and for you.

Speakers
avatar for Tran Ly

Tran Ly

COO, Wynne Systems


Monday October 22, 2018 8:00am - 8:50am PDT
Pt. Loma

9:00am PDT

RentalMan Development Roadmap 2018-2019
Jim Rosinke will share what new features have been recently released for RentalMan. In addition, he will share the roadmap for RentalMan and its complementary products.

Speakers
avatar for Jim Rosinke

Jim Rosinke

Product Manager, Wynne Systems



Monday October 22, 2018 9:00am - 9:50am PDT
Coronado Room

9:00am PDT

RentalResult Development Roadmap 2018-2019
Craig Richmond will share what new features have been recently released for RentalResult. In addition, he will share the future roadmap for RentalResult and its complementary products.

Speakers
avatar for Helen Sowerby

Helen Sowerby

Director of Business Development, Wynne Systems



Monday October 22, 2018 9:00am - 9:50am PDT
La Jolla Room

10:00am PDT

The RentalMan Ecosystem
Ever wondered how all the RentalMan software communicates with each other? Learn that and more as we walk through the RentalMan product line and the best ways to synthesize our products.

Speakers
avatar for Ken Kimura

Ken Kimura

Product Manager, Wynne Systems
avatar for Jim Rosinke

Jim Rosinke

Product Manager, Wynne Systems



Monday October 22, 2018 10:00am - 10:50am PDT
Coronado Room

10:00am PDT

Optimizing Your Business With Customer Service Calls
Improve lead tracking without paying for or integrating a CRM system, have visibility on the contact between your people and your customers e.g. Collections, Disputes, Service Faults, etc.

Speakers
avatar for Alex Beric

Alex Beric

Senior Technical Product Specialist, Wynne Systems



Monday October 22, 2018 10:00am - 10:50am PDT
Del Mar Room

10:00am PDT

Construction Round Table
This is a closed session.

Speakers
avatar for Helen Sowerby

Helen Sowerby

Director of Business Development, Wynne Systems
JW

Jimmy Wilcock

Product Engineer, Wynne Systems



Monday October 22, 2018 10:00am - 11:50am PDT
La Jolla Room

10:00am PDT

Finance Round Table
Back by popular demand, this year's user conference will once again feature a financial best practices round table. Moderated by Wynne's Becky Huusfeldt and Sebastien Lopes, this round table provides a venue for you to discuss the finer points of finance with knowledgeable peers in your industry.

Moderators
avatar for Becky Huusfeldt

Becky Huusfeldt

Implementation Specialist, Wynne Systems
avatar for Sebastien Lopes

Sebastien Lopes

Director of Operations, Wynne Systems

Monday October 22, 2018 10:00am - 11:50am PDT
Pt. Loma

11:00am PDT

Ending Brain Drain: Continuity of Knowledge During Personnel Shifts
Staff change is inevitable and the costs associated with loss of knowledge runs deep. Bad habits or system work-arounds are handed down and established as the norm, killing the business processes you've put in place for long-term success. Our Customer Success Managers are here to help. They'll share key strategies that you can use to map out tasks and schedules, ensuring continuity and reduce gaps in knowledge.

Speakers
avatar for Alex Beric

Alex Beric

Senior Technical Product Specialist, Wynne Systems
avatar for Scott Detwiler

Scott Detwiler

Customer Success Manager, Wynne Systems
avatar for Elvis Essavi

Elvis Essavi

Customer Success Manager, Wynne Systems


Monday October 22, 2018 11:00am - 11:50am PDT
Del Mar Room

11:00am PDT

BlueLine Rental: What EnVision Meant for Us
Srini Sundarrajan, CIO of BlueLine Rental, shares his experience with EnVision. Learn why BlueLine chose EnVision, their implementation experience and what they've gained since going live. This is a session you won't want to miss!

Moderators
avatar for Tran Ly

Tran Ly

COO, Wynne Systems

Speakers
SS

Srini Sundarrajan

CIO, BlueLine Rental



Monday October 22, 2018 11:00am - 11:50am PDT
Coronado Room

12:00pm PDT

Lunch
Monday October 22, 2018 12:00pm - 1:00pm PDT
Marina View Terrace

1:00pm PDT

The Yard: Technology in Action
The Yard is a fun interactive session where you will see how technology is driving more streamlined operations. You'll walk through the process and see in real-time how things like RFID, barcoding and mobile apps are changing the landscape of the rental and construction industries. You can get hands-on with all of our products and take them for a test drive!

Monday October 22, 2018 1:00pm - 2:30pm PDT
Pt. Loma

2:45pm PDT

RentalMan: Calculating ROI on Projects
What are asset-level analysis slots? It's an under-used area of the system but can provide a quicker route to get some key analysis information for better ROI calculations. We'll cover what they are, what they can be used for and how to quickly see key figures such as spend on labor or parts, revenue from accessories or services.

Speakers
avatar for Jim Rosinke

Jim Rosinke

Product Manager, Wynne Systems



Monday October 22, 2018 2:45pm - 3:50pm PDT
Coronado Room

2:45pm PDT

Always in Stock: RentalResult's New Auto-Replenishment Feature
Having equipment in the shop sitting idle because parts are still in transit can kill your profitability and create unpredictable costs. With the newest feature in RentalResult, Auto-Replenishment, you will always have just the right amount you need in stock. No more over-purchasing or out of stock items to kill your profits.

Speakers
avatar for Helen Sowerby

Helen Sowerby

Director of Business Development, Wynne Systems


Monday October 22, 2018 2:45pm - 3:50pm PDT
Del Mar Room

2:45pm PDT

RentalResult: What to Expect in Reporter 5
The big moment will be here just in time for our conference: Reporter 5 will be live! You'll learn what new features have been added, tips and tricks to navigating the new interface, and most importantly, how you can now build more complex reports and dashboards faster than before.

Speakers
avatar for Mike Waters

Mike Waters

Business Intelligence Manager, Wynne Systems



Monday October 22, 2018 2:45pm - 3:50pm PDT
La Jolla Room

2:45pm PDT

The DSi Ecosystem
In July of 2018, Wynne announced the acquisition of DSi. Join us as we introduce you to DSi's suite of products that include field service, specialized transportation, order tracking and telematics--just to name a few. 

Speakers
JJ

Jim Jackson

Wynne Systems



Monday October 22, 2018 2:45pm - 4:50pm PDT
Pt. Loma

4:00pm PDT

Exploring APIs: Using Web Services to Close the Loops
Gaps between two critical corporate systems create inefficiencies and information silos. RentalMan's open platform now makes it possible for your systems to communicate, feeding data back-and-forth. Learn what new web services are available and how they can help your business close the loop.

Speakers
avatar for Jim Rosinke

Jim Rosinke

Product Manager, Wynne Systems



Monday October 22, 2018 4:00pm - 4:50pm PDT
Coronado Room

4:00pm PDT

Brian Fisher of McKinstry: Change Management for the Supply Chain in Construction
We are proud to have Brian Fisher, Director of Logistics at McKinstry, to lead this session of group discussion and lessons learned. Brian and attendees will discuss:
  • What is Supply Chain in construction
  • Establishing an enterprise level vision
  • Communication of the features & benefits- WHY?
  • Overcoming the “construction is different” road block
  • Choosing the right technology tools for the job

Speakers
BF

Brian Fisher

Director of Logistics, McKinstry


Monday October 22, 2018 4:00pm - 4:50pm PDT
La Jolla Room

6:00pm PDT

Beach Party
Join us for dinner and drinks out on the private beach behind the hotel. We will have fun games and bonfires raging for your enjoyment. Use this time to network with old friends and make new ones at this laid-back and relaxed event.

Monday October 22, 2018 6:00pm - 9:00pm PDT
Kona Kai Beach
 
Tuesday, October 23
 

7:00am PDT

Breakfast
Tuesday October 23, 2018 7:00am - 8:00am PDT
Marina View Terrace

8:00am PDT

How AGF and Lou-Tec Prepare for Growth: Adding New Locations to their Software
How do rapidly growing companies manage adding new locations to their existing software? Jean-Marc Hamelin (IT Director, Lou-Tec) and Eric LaChappelle (Head of IT, AGF) will share with you how they have successfully rolled out software to new locations while hitting tight deadlines. If you’ve struggled with this in the past, or are looking to add new locations, Jean-Marc and Eric will provide valuable insight on how to make your next roll-out a success.

Moderators
CB

Christopher Bernardo

Sales/Account Manager, Wynne Systems

Speakers
JH

Jean-Marc Hamelin

IT Director, Lou-Tec
EL

Eric LaChapelle

Head of IT, AGF


Tuesday October 23, 2018 8:00am - 8:50am PDT
Coronado Room

8:00am PDT

MobileLink Update and Roadmap
We’re not done innovating our award-winning app! See the development plan in store for MobileLink and how its new functions can optimize your operations.

Speakers
avatar for Robert Gray

Robert Gray

Vice President, Sales and Marketing, Wynne Systems
avatar for Ken Kimura

Ken Kimura

Product Manager, Wynne Systems



Tuesday October 23, 2018 8:00am - 8:50am PDT
La Jolla Room

8:00am PDT

RentalResult Prioritization
Join Craig and Helen to discuss the RentalResult Trello board, and discuss the prioritization of the current items. This is also an opportunity to discuss any pieces of development you don’t want to tackle on your own and would like to look at sharing the cost with other customers.

Speakers
avatar for Helen Sowerby

Helen Sowerby

Director of Business Development, Wynne Systems


Tuesday October 23, 2018 8:00am - 8:50am PDT
Del Mar Room

9:00am PDT

Vertex O: Automate and Centralize Sales, Use, and VAT Tax
Whether you're using the current version of Vertex, or are just curious about how it works, come join this session to see how Vertex O automates and centralizes sales, use, and VAT tax determination on your sales and purchase transactions. 

Speakers
avatar for Alex Beric

Alex Beric

Senior Technical Product Specialist, Wynne Systems
avatar for Jim Rosinke

Jim Rosinke

Product Manager, Wynne Systems



Tuesday October 23, 2018 9:00am - 9:50am PDT
La Jolla Room

9:00am PDT

Stephenson's Rental Services: How to Leverage Data for a Competitive Advantage
Stephenson’s Rental Services, the largest management controlled equipment rental company in Canada, has been experiencing rapid organic growth without using acquisitions. They attribute some of their success to being able to leverage their data to gain a competitive advantage. CFO Karim Nensi and Business Analyst Karishma Vallabh will share their story and provide some insight on how Finance and IT departments can become true business partners by harnessing the treasure trove of data within Rentalman.

Speakers
KN

Karim Nensi

CFO, Stephenson's Rental Services
KV

Karishma Vallabh

Business Analyst, Stephenson's Rental Services


Tuesday October 23, 2018 9:00am - 9:50am PDT
Coronado Room

9:00am PDT

Mobile Job Site Portal & Mobile Apps Update
Take a look at some of the new features that we've introduced to the mobile JSP and mobile apps suite over the last 12 months, including bulk equipment handling improvements, auto receipting of re-rents and a host of other minor improvements you've asked for from your user communities. We'll also take this opportunity to discuss priorities for the next set of feature / apps to be added in 2019.


Speakers
avatar for Helen Sowerby

Helen Sowerby

Director of Business Development, Wynne Systems



Tuesday October 23, 2018 9:00am - 9:50am PDT
Del Mar Room

10:00am PDT

How Sunbelt Rentals Manages Large-Scale IT Projects
Kirby Miner and Carla Hawks share how they manage large-scale IT implementations for Sunbelt's rapidly growing organization. They share what challenges exist and why, best practices used during implementations and where they continue to struggle today. 

Moderators
avatar for Robert Gray

Robert Gray

Vice President, Sales and Marketing, Wynne Systems
avatar for Tran Ly

Tran Ly

COO, Wynne Systems

Speakers
CH

Carla Hawks

IT Project Manager, Sunbelt Rentals
KM

Kirby Miner

Senior Vice President of Information Technology, Sunbelt Rentals



Tuesday October 23, 2018 10:00am - 10:50am PDT
Coronado Room

10:00am PDT

RentalMan: What to Expect in Reporter 5
The big moment will be here just in time for our conference: Reporter 5 will be live! You'll learn what new features have been added, tips and tricks to navigating the new interface, and most importantly, how you can now build more complex reports and dashboards faster than before.

Speakers
avatar for Mike Waters

Mike Waters

Business Intelligence Manager, Wynne Systems



Tuesday October 23, 2018 10:00am - 10:50am PDT
La Jolla Room

10:00am PDT

Exploring Future Integration Between Rental, Construction, Manufacturer, Telematics and GPS Systems
Learn how deepened integrations are set to revolutionize rental and construction in this forward-looking session led by Wynne Systems Director of Business Development, Helen Sowerby.

Speakers
avatar for Helen Sowerby

Helen Sowerby

Director of Business Development, Wynne Systems


Tuesday October 23, 2018 10:00am - 10:50am PDT
Del Mar Room

11:00am PDT

Be Nimble, Be Quick, and Secure: Using Technology to Support Your Business
Join us for this unique session in which we will use pictures to stimulate discussion around the use of technology to support your business. The session will move at a fast pace and only slow down when the discussion merits!

Learn from others and share your experiences. Let’s have some fun and learn something in the process! Please Join Tom Horan, Sr. Director Cloud & Managed Services, from Meridian IT for this session. You don’t want to miss it!

Speakers
avatar for Tom Horan

Tom Horan

Sr. Director Cloud & Managed Services, Meridian IT
- Understanding your cloud and managed service options - Protecting your data - Disaster Recovery options - Improving system performance.


Tuesday October 23, 2018 11:00am - 11:50am PDT
La Jolla Room

11:00am PDT

ServiceLink: Prioritizing Maintenance
Learn how you can better prioritize service and maintenance through our newest initiative, ServiceLink. Scheduled for release in early October, you'll get to be the first to see how to manage service techs out in the field and prioritize maintenance.

Speakers
avatar for Robert Gray

Robert Gray

Vice President, Sales and Marketing, Wynne Systems
SS

Sam Salmassi

Product Manager, Wynne Systems



Tuesday October 23, 2018 11:00am - 11:50am PDT
Coronado Room

11:00am PDT

Equipment Compliance: Right Service and Inspections
With compliance regulations becoming more onerous around the world, ensuring your equipment is compliant with the customer's expectations as well as legal requirements is becoming more and more important. This session will look at ways to ensure compliance through maintenance scheduling, exception reporting and Job Site Portal to ensure that what arrives on site meets every requirement.

Speakers
JW

Jimmy Wilcock

Product Engineer, Wynne Systems



Tuesday October 23, 2018 11:00am - 11:50am PDT
Del Mar Room

12:00pm PDT

Innovation Council Round Table: Closed Session
Speakers
avatar for Helen Sowerby

Helen Sowerby

Director of Business Development, Wynne Systems


Tuesday October 23, 2018 12:00pm - 1:00pm PDT
Del Mar Room

12:00pm PDT

Lunch on the Terrace
Join us on the beautiful terrace for a nice lunch to fuel you for the afternoon sessions

Tuesday October 23, 2018 12:00pm - 1:00pm PDT
Marina View Terrace

1:00pm PDT

The Yard: Scaling Your Business without Adding Headcount
The Yard is a fun interactive session where you will see how technology is driving more streamlined operations. This afternoon's session will focus on using automation to enable scaling of your business--without adding headcount!

Tuesday October 23, 2018 1:00pm - 2:30pm PDT
Pt. Loma

1:00pm PDT

Rental Round Table (Closed Session)
Speakers
avatar for Robert Gray

Robert Gray

Vice President, Sales and Marketing, Wynne Systems
avatar for Tran Ly

Tran Ly

COO, Wynne Systems
avatar for Helen Sowerby

Helen Sowerby

Director of Business Development, Wynne Systems


Tuesday October 23, 2018 1:00pm - 3:50pm PDT
La Jolla Room

2:45pm PDT

Building Customer Experience: Customer Portal & RenterLink
It's the little details that customers remember more than the product they purchased or service they received. The proverbial "mint on the pillow" treatment is what keeps customers loyal to your brand. In this session, you'll see how you can use RenterLink and Customer Portal to enhance your customer's experience with your company. You'll also get to see how you can customize the products, with minimal effort, to add that Midas touch.

Speakers
JB

Jill Becker

Marketing Manager, Wynne Systems
avatar for Ken Kimura

Ken Kimura

Product Manager, Wynne Systems



Tuesday October 23, 2018 2:45pm - 4:00pm PDT
Coronado Room

2:45pm PDT

ROI Calculation on Assets
Every asset can be treated as a mini P&L account if you wish! This session will  review asset-level analysis slots and how to utilize them. We'll show you how you can see cost and revenue figures, month-on-month, location-by-location, asset-by-asset and generate ROI and TCO reporting at every level of your asset hierarchy, from e-code to the highest level of your grouping structure. Compare and contrast performance, costs, ROI and TCO by manufacturer, model number, location and many more variables.


Speakers
avatar for Helen Sowerby

Helen Sowerby

Director of Business Development, Wynne Systems


Tuesday October 23, 2018 2:45pm - 4:00pm PDT
Del Mar Room

5:30pm PDT

Closing Reception - Tour of the Harbor
Limited Capacity seats available

Join us for a leisurely yacht boat tour around San Diego Bay. We will board the historic classic 1929 motor yacht right from the hotel's dock and see the sites of San Diego. There will be plenty of food, drinks, and fun planned for the trip so be ready to relax--you've earned it!

Tuesday October 23, 2018 5:30pm - 9:00pm PDT
Kona Kai Dock